Current Residents

This section is our online resource for everything a resident needs while living here at the Triangle; from submitting to a maintenance request to safety around the community.  If you have a specific need or question not answered here please contact the Management Office at 216.368.5759 or via email at


Please log on to the web portal through our website to submit a maintenance request. From there you will be able to track the progress of your work request.  Maintenance will generally complete the request within 72-hours or less.  If you have an emergency, call the management office during business hours (Monday-Friday 9:00 am-5: 00 pm) at 216-368-5759. If you have an emergency after business hours, contact the on-call maintenance service at 1-800-882-0695. Please note emergencies are considered to be plumbing, electrical, or issues with lock/keys.


Once you have completed the leasing process and have been approved, you will be able to prepare for the move-in process.  We have complied everything right here.  We hope to make the process go smoothly.  Each new resident is assigned a Move-in Coordinator to help guide them through the process.

General Information

Mail & Package FAQ’s



If your Housing Contract is set to expire in the next 90 days please complete the Move-out Notification Form.

The process below is for residents who have received APPROVAL from the management office.

An express checkout allows you to leave the apartment complex without a formal walk through appointment. You will not be able to contest or appeal any cleaning or damage charges. Residents complete the required steps prior to vacating the apartment.  Then, place all keys in an ‘Express Envelope’ and return the envelope to the office prior to leaving.

Express Envelopes can be picked up in the management office. Click here for the Checkout Guide it contains all the information you will need in preparing to move-out of your apartment.

To Reserve the Elevator click here.



The safety of the community is entirely dependent on you and your fellow residents.  Case Western Reserve University Police Department responds to all issues at the Triangle from Fire Alarms to Noise Violations.  Follow the help tips below to ensure the community’s safety:

  • Report suspicious behavior or unsafe conditions
  • Never let anyone into the building that is not visiting you
  • In the event of a life threatening emergency please call 911
  • Click Here for a complete list of services provided by CWRU Police Department

Important Numbers to Remember
Case Western Reserve Police Department    216.368.3333
After Hours Maintenance Request        1.800.882.0695
Management Office (8:00am – 5:00pm)    216.368.5759
Maintenance Requests (8:00am – 5:00pm)    216.368.5759